Shipping Policy
Last updated: 5 September 2026
1. Free shipping
Standard shipping is free to:
- France
- European Union member states we ship to
- Listed international destinations, including the United States, United Kingdom, Canada, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, United Arab Emirates, and Israel
If your country is not listed at checkout, we cannot deliver there yet.
2. Processing and transit times
Orders placed in stock are typically handed to the carrier the next business day. Carrier transit is usually 6–10 business days after dispatch, depending on destination and customs. These are estimates, not guaranteed delivery dates. Weekends and public holidays are not business days.
3. Tracking
When the parcel ships you receive an email with a tracking number. You can also use Track your order.
4. Customs, duties, and VAT
EU deliveries: prices include VAT. No customs duty is normally due on intra-EU shipments.
United Kingdom, United States, and other non-EU destinations: you are the importer of record. Customs duties, import VAT, or brokerage fees charged by your country are your responsibility unless the checkout expressly says they are included. We cannot mark a parcel as a gift to avoid duties.
5. Plug and voltage
The diffuser is a wall plug-in device. Check that the plug type and voltage match your country before ordering. A US 2-prong plug will not fit a European outlet without a compatible adapter / correct voltage. Contact us before ordering if you are unsure.
6. Failed delivery
Please keep your address, phone, and email correct. If a parcel comes back because of an incomplete address or an unclaimed pickup point, we may charge the re-shipment cost or refund the product minus the outbound shipping we already paid to the carrier.
7. Risk
For consumers in the EU, risk of loss passes when you (or a person you designate) take physical possession of the goods. For other customers, risk passes when we hand the parcel to the carrier unless mandatory local law says otherwise.